Sales Coordinator Trainee Vacancy

Sales Coordinator

We are currently looking for a trainee sales professional to work in our disability retail department and take a share of the entire sales process within our York shop, including front of house appointments, demonstrations, and quotes. We offer a fascinating and rewarding working environment in our growing social enterprise.

Duties & Responsibilities

The Sales Coordinator is an integral role within the organisation, responsible for overseeing the full sales process from enquiries to after-sales support in a unique social enterprise. As part of a team of three within our disability retail department, you will be based mainly within our shop in York, while working alongside two office-based sales staff. Responsibilities include:

  • Meet and greet for shop walk-in customers with a range of needs
  • Logging and dealing with all enquiries over the phone, email and social media
  • Organising appointments and demonstrations
  • Giving try-out opportunities and advice on cycles and adaptions
  • Single and fleet sales to community groups and public sector customers
  • Produce and follow up on all quotes and visits
  • Organising after-sales service and repairs
  • Gathering photos, stories, and testimonial leads to use in marketing
  • Occasional travel to customers and promotional events
  • Ideas and input into marketing campaigns
  • Reporting to line manager on sales, spending and forecast
  • Generate leads and actively target new business opportunities
  • Consistently meet and exceed monthly turnover and margin targets
  • Assisting with everyday bike shop activities

Skills & Experience

A minimum of two years’ experience working in sales or customer service is essential, and a retail or cycle industry background would be beneficial. Knowledge of disability cycling is not required, but a demonstrated interest in cycling is essential, and an understanding of social inclusion or social enterprises is an advantage.

The successful candidate will have:

  • Exceptional sales and customer service skills
  • Capacity to develop and learn new skills
  • Ability to use initiative and work under minimal supervision
  • Strong and confident face to face and telephone manner
  • Social awareness and clear communication skills
  • A positive, supportive attitude, and pride in problem-solving
  • Flexible approach to teamwork
  • Ability to prioritise and adjust workload to the needs of the organisation
  • Proficiency in MS Office (Word, Excel, Outlook) and EFPOS skills
  • Full clean driving license preferred

You will need a good grasp of cycle technology and be willing and able to take on board a lot of very specialised product knowledge. Due to the wide range of specialised cycles we offer, this is a trainee role and extensive training and support will be provided.

The successful candidate will need to show an ability to cope with a sometimes unpredictable work environment, and a passion to help people with all sorts of special needs, and their families, to get cycling.

Working Conditions

This is an unusual and exciting role for someone with good social skills, a love of new and challenging work experiences, and long-term career ambitions in this area.

  • Start ASAP
  • Permanent part-time 28 hours per week
  • 6-month probationary period
  • Annual salary dependent on experience
  • 28 days holiday allowance pro rata, including public holidays
  • Statutory employer contribution to NEST pension scheme
  • Monday to Sunday: 4 days over a 7-day working week
  • Must be able to work Saturdays and Sundays once a month (occassionally more)
  • Working hours between 8:30am to 5:30pm with half an hour for lunch
  • Based in York, with occasional work throughout the UK
  • Family and pet friendly workplace
  • Generous staff discounts on cycles, hire, parts and repairs

All offers of employment are conditional on two satisfactory recent employment references.

Please send your CV and a cover letter outlining why you are interested in this position to

Applications close Sunday 1st May 2022.