FAQs & Resources

Frequently Asked Questions

For us to sell you a product zero-rated for VAT it must be specifically designed to meet the needs of people with disabilities and you must sign an eligibility declaration form, confirming that you are ‘chronically sick or disabled’. We have indicated on our product pages which items may be eligible for zero-rated VAT. The services of adapting goods for people with disabilities may also be eligible for zero-rated VAT – please contact us to discuss your requirements. Click here to access the gov.uk website, which contains helpful information about the regulations relating to zero-rated goods/services and relevant eligibility criteria.

Our website has all our top selling models listed. We keep demo models of many, and mark this clearly on our product pages: but always check with us before visiting. We are not able to list every bike from each of our many suppliers, but we can advise and order for you. Also, we have a wide range of refurbished cycles: mainly two-wheeled city bikes and specialised adapted cycles. This stock changes daily and so our website can never show what we really have. Just ask us!

As a not-for-profit we take pride in giving impartial advice and in demonstrating or sourcing the products most suitable for your needs. Our years of experience allow us to broadly assess needs over the phone, but nothing beats a visit to Get Cycling in York where we have multiple products you can try out with our support. We have a large courtyard for trying cycles out, and we are situated next to York’s river cycle path network for extended test rides. To keep our prices low we rarely do individual home visits.

We will sell a cycle to you only after a conversation about your wishes and needs. It’s part of our duty of care. We will ask for inside leg measurements to make sure that the cycle is a suitable size. Where possible we try to get children onto the largest frame they fit comfortably on, to make the cycle last longer as they grow.

Since our cycles are very diverse, to meet all needs, we rarely need to adapt them in any extensive way, but we usually have the right specialised adaptations to hand if needed. All our bikes can be adapted for any user, and in rare circumstances we create customised equipment. Please talk to us about your needs.

Wherever possible we advise to go with a factory fitted electric assist system. These are often integrated into the frame and have internal routing. If a manufacturer doesn’t supply an e-assist option or you are looking to upgrade an existing cycle then we can retrofit a high quality motor.

Unfortunately, we are unable to help raise funding for a cycle. We can however point you in the right direction. We have produced a document listing funders whom we know have helped people with disabilities. If costs are still a problem, talk to us about our refurbished cycles that we can usually supply for half the price (or less) of a new cycle.

We like to talk with all our customers before an order is placed. This is to ensure they have chosen the correct product and are aware of all the viable alternatives. If you are looking for funding, we will provide you with a quote to send to the funders who sometimes contact us directly to place an order. If you are self-funding the cycle, we will still provide you with a quote, so you have all prices outlined. We can take payments over the phone, instore or by BACS.

Of course, and care homes, too. We often supply fleets of cycles, and in a mixture of new and refurbished. A common arrangement is for us to bring a wide selection for demonstration, charging our basic travel costs (quoted in advance). These costs are later credited back if our hosts subsequently give us an order of a reasonable size.

If the cycle is in stock we will deliver as soon as possible. Some products need to be specially made at our suppliers and can take between 2 to 8 weeks to arrive with us. Our cycles are built and checked by our fully qualified mechanics before dispatch.  Delivery of our cycles is usually made by our own staff who can do a final setup of the cycle for you. If this is economically unfeasible, we will use external couriers for certain products.

We offer a free first service, but you will need to bring it to us for that. However, our products are based on conventional cycle technology so they can be serviced by any competent bicycle mechanic. If you are struggling to find someone to service your cycle we can point you in the right direction. 

Zero-rated VAT Form – Personal Use

For us to sell you a product zero-rated for VAT it must be specifically designed to meet the needs of people with disabilities and you must sign an eligibility declaration form, confirming that you are ‘chronically sick or disabled’. We have indicated on our product pages which items may be eligible for zero-rated VAT.  The services of adapting goods for people with disabilities may also be eligible for zero-rated VAT. Please contact us to discuss your requirements. The button below links to the declaration form (we complete part 1 and send it to you to complete part 2 before taking payment for the goods/service). The form links to other helpful information concerning eligibility criteria.

Zero-rated VAT Form – Use by Charities

We work with many charities, locally and nationally.  We are often able to supply charities with products or services that are zero-rated for VAT. Please contact us to ensure the good/service you require is eligible for VAT relief. Charities must provide us with their Charity Commission registration number (or proof of charitable status) and sign an eligibility declaration form. The button below links to the declaration form (we complete part 1 and send it to you to complete part 2 before taking payment for the good/service). The form links to other helpful information concerning eligibility criteria.

Fundraising

We are happy to discuss ways in which we can help organisations raise the finance needed for purchasing goods and services from us: whether it be for a cycle, fleet of cycles, an event or a training programme.

Measuring Guides

Here’s how to measure yourself so we can determine the size of bike you will require. Please talk to us if you have a disability which makes these guides inappropriate.

Contact Us

If you would like us to contact you about any of our cycles or services, please click Get In Touch below, fill out the contact form and we will get back to you. If you are interested in receiving quarterly updates on what we are up to, please click Subscribe below and sign up to our mailing list.